Contact Us

If you have any queries regarding our products and services we are happy to help. Simply contact our Customer Support Team via the email or postal addresses below:

 

Office Opening Hours

09:00 - 17:00 (GMT) Monday to Friday

Closed: Saturday, Sunday & UK Bank Holidays

 

Contact World Duty Free

Email: customerservices.uk@dufry.com

Telephone: +44 (0)1784 475509

Postal Address: World Duty Free Group, Customer Support, 1215 Windsor Road, Egham, Surrey, TW20 0AE, United Kingdom

When contacting our Customer Service team, please include as much detail as possible regarding your case and if relevant, attach a full copy of your purchase receipt. Our team will endeavour to respond to your email within 3 working days.

 

Frequently Asked Questions

Many of the questions we get asked about our stores and services have been addressed within our FAQs section. If your query is not answered there, please feel free to get in touch.

 

Returns & Refunds

For more information on our Returns Offer, please see our Refunds & Returns page.

Or download a Returns form. We recommend opening the form on a desktop device.

 

Price Promise

Looking for more information on our Price Promise? Click here for more details.

 

Club Avolta (formerly Red By Dufry)

For all application queries, or to add missing points, please contact our dedicated Club Avolta team at clientservice@avolta.net.

 

 

Company Registration No. 02872512 | VAT Registration No. GB 166588559

WEEE Producer Registration No. (WEEE PRN) - WEE/MM8340AA | Battery Producer Registration No. (BPRN) - BPRN05486

Red By Dufry is changing

The future is purple

Enjoy rewards from day one when you download our app.

Download the existing Red By Dufry app to be automatically transferred when we launch.

  • Exclusive offers and discounts
  • Earn points every time you shop
  • Enjoy unique perks and events

Scan
QR code

Qr code
AvoltaLogoAnimated
Avolta logo

Enjoy rewards from day one when you download our app.

  • Exclusive offers and discounts
  • Earn points every time you shop
  • Enjoy unique perks and events

Scan
QR code

qr-code
Avolta logo

Enjoy rewards from day one when you download our app.

  • Exclusive offers and discounts
  • Earn points every time you shop
  • Enjoy unique perks and events

Scan
QR code

qr-code
.